Completing the list of Collection Districts to open and operate the Customer Care Center (CCC), the Manila International Container Port (MICP) on January 18, 2021, inaugurated the Port’s CCC which shall be a one-stop-shop making it easier for stakeholders to transact with the Port.
In compliance with RA 11032 or the Ease of Doing Business Act, the Customer Care Center was created to promote trade facilitation and adhere to the “No Contact Policy” of Bureau of Customs Commissioner Rey Leonardo B. Guerrero. The event was attended by MICP District Collector Romeo R. Rosales together with the Port’s Deputy Collectors for Operations, Administration, and Assessment. Also gracing the event was the Chief of the Public Information and Assistance Division (PIAD) Bienvenido R. Datuin Jr.
MICP CCC shall house offices that will receive and release documents that are filed through the Bureau’s Customer Care Portal System. The center would also provide information to queries and concerns that stakeholders may have with the Port. The CCC shall also promote “No Contact Policy” as the center would also serve as the Port’s Pass Control ensuring that only authorized transactions and individuals are allowed inside the Port.
“In his statement, District Collector Rosales encouraged the Port’s stakeholders to utilize the center as it would be a more convenient way to process entries and shipments with the Bureau. We at MICP, pride ourselves on quality service, and with MICP CCC, we aim to provide premium service to our stakeholders.”
The inauguration of MICP CCC is a milestone for the Bureau as it marks the completion of CCC implementation throughout all the seventeen Collection District of the Bureau of Customs. MICP CCC is also by far the largest center of the BOC as it aims to handle the volume of transactions being processed in the country’s premium port.