PLDT Hotline
PLDT Hotline Corporate Office
For Customers – 8888-171 to 173
For Directory Assistance – 187
For Investor – 63 2 816 8024
For Media – 63 2 840 1864
PLDT Customer Service Hotline
PLDT Fibr
101-3427
172
PLDT Home Bro
- *1888 for Smart Mobile and Talk and Text
- 63 2 672 7277 for PLDT NCR Subscribers
- 800-10-672-7277 Toll Free for PLDT Subscribers
- 171 for PLDT Landline Nationwide
- 63 2 888 8171 for Non PLDT Landline
PLDT Hotline KaAsenso
171
PLDT Hotline Cyberya
171
Good am sir/ma’am. I would like to follow up my request regarding landline and internet broadband.. i already have a reference no. But no one comes to check or repair … i called thrice and they say field technician is scheduled for dispatched… so when are they coming?… we all need to use telephone and internet as well…. can u please make a priority on this matter? .ref no. 16164570. Thank you.
Jenny Gadat
to: Lazada, please cancel my order guitar amp model nuxmighty50x and marshall guitar amp. noel paleracio w/ cel #09232699139
Ang tagal nyo umaksyon sa application ko sa PLDT Home DSL/Fibr. Tatawag kayo ng alanganin oras. Pwede po ba during office hours (8AM -6PM) kayo tumawag para sigurado makausap nyo po ako at mag-feedback sa application ko?
Marami po kasing mga customer rin yung PLDT pero maaga po silang nagrerespond sa mga problem ng customer like me 🙂
how to upgrade smart ultera into fiber?
two modem in one landline possible? If not if I acquire for a new landline and DSL plan 999 how much will I pay for the whole process?
160 brngy. tapia,gen.trias cavite—my address: [email protected] WHY HAVEN”T I BEEN CONTACTED ON GETTING A NEW SERVICE AT 67 GOVERNORS DRIVE. I ASKED LAST MONTH AND NO REPLY. YOUR ANSWERING SERVICE DOES NOT GIVE YOU ENOUGH TIME TO GET THE INFORMATION YOU REQUIRE TO PROCEED, SO IT IS ALMOST IMPOSSIBLE TO GET TO SOMEONE WITHIN 30 MINUTES. TWO DAYS AND I CANNOT GET TO ANYONE TO TALK ABOUT THE PROBLEM. I WORKED WITH AT&T FOR 35 YEARS , BUT THIS IS THE WORST BUSINESS CONTACT IN THE ENTIRE WORD. I HAVE BEEN AROUND THE WORLD SO I KNOW. PLEASE CONTACT ME SO I DON”T HAVE TO CONTACT THE PRESIDENT TO GET INFORMATION.
I agree with you mate. More than a month before I moved to my new place I personally hand over my Letter Request Transfer of Telephone and Internet line and also an authorization letter as I am about to leave the country couple of days before that. Right then and there they checked the availability of line in my new given address.
On the date of my children moving in to a new place my son-in-law went to their office (FCIE Compound, Governors Drive, Langkaan II, Dasmarinas Cavite) to asked for the transfer. And this unprofessional lady named Edna Reyes (who accepted my 2 letters and the same person who confirmed the availability of the line in the new location). She refused to talk to me over the phone to resolve the problem to save her arse. When she was asked what is the best option and she suggested to cut the line which my son-in-law agreed upon.
I emailed their customer care and this is their response:”We apologize for the inconvenience this has caused you. We always value customers who are keen to give us their feedback. We will pass on what you have cited to our managerial team.
We would like to inform you that we made a coordination to our facility team to recheck the availability of DSL line in your new address. Please be advised that your complaint to our staff in PLDT Langkaan Dasmariñas has been forwarded to our division in charge for investigation. We will give you a feedback once we receive any updates from them.
Rest assured that necessary actions is taking place and we will handle this with priority. Thank you.”
We apologize for the inconvenience this has caused you. We always value customers who are keen to give us their feedback. We will pass on what you have cited to our managerial team.
We would like to inform you that we made a coordination to our facility team to recheck the availability of DSL line in your new address. Please be advised that your complaint to our staff in PLDT Langkaan Dasmariñas has been forwarded to our division in charge for investigation. We will give you a feedback once we receive any updates from them.
Rest assured that necessary actions is taking place and we will handle this with priority. Thank you.”
Prior to that I received my Statement of Account. I emailed them again asking them if I need to pay the full amount in advanced (as we are always charged 1 month in advanced) as we just complied to their staff’s suggestion to cut or disconnect the line. The Customer Care Service emailed back and said that the line is still active. Who has the access to cut the line? Us? or Them? They have their system in their hand and yet they sounded that it is our fault that our line is still active. I knew she’d done it deliberately so that my payment will run continuously, that’s how these people have been trained by the management. Ripped OFF. I emailed them again yesterday morning, and I am expecting a reply on the same day, where I am now is 2 hours ahead with the Philippines time, but till this date no response from them. Their excuse now is that they need a street name in my new address. Unfortunately, that area doesn’t have street names all addresses are just based on Block Number and Lot Number. Besides, I assumed that they already installed hundreds or probably thousands of line in that area, does anyone of their applicants have a street name on them. My sister has PLDT line and she was just couple of blocks where my children moved in, no street name. I lived there for 5 years and my Mom owned rental apartments in the vicinity but none of them have street names.
I am just waiting for their feedback and action up to Friday, if not we will look for another provider. PLDT is the oldest tele-communication company in the Philippines. I was born and raised in Manila, and for 33 years we are with them. With that length of service, I am expecting that they improved a lot.
I suggest mate go their website and contact the CEO Manny Pangilinan fand let him know how his people run his business.
WHY HAVEN”T I BEEN CONTACTED ON GETTING A NEW SERVICE AT 67 GOVERNORS DRIVE. I ASKED LAST MONTH AND NO REPLY. YOUR ANSWERING SERVICE DOES NOT GIVE YOU ENOUGH TIME TO GET THE INFORMATION YOU REQUIRE TO PROCEED, SO IT IS ALMOST IMPOSSIBLE TO GET TO SOMEONE WITHIN 30 MINUTES. TWO DAYS AND I CANNOT GET TO ANYONE TO TALK ABOUT THE PROBLEM. I WORKED WITH AT&T FOR 35 YEARS , BUT THIS IS THE WORST BUSINESS CONTACT IN THE ENTIRE WORD. I HAVE BEEN AROUND THE WORLD SO I KNOW. PLEASE CONTACT ME SO I DON”T HAVE TO CONTACT THE PRESIDENT TO GET INFORMATION.
ask lng po ako bkit mahina ang internet
Hi sir henry! baka po hindi maayos yung router niyo o may ginagawa jan sa area niyo 🙂
Last friday July 8, 2016 my line was static and with crossline at the background I reported it… Last saturday a staff named Dennis called me up if my line is ok still static he told me he’s going to fix but since saturday night I dont have dial tone I got my reference number forr this 17084711. Phone number is under the name of Renato Cua
Please check our line every month we always encounter issue such as no dial tone, no outgoing, no incoming plus no internet connection. Already reported last week but until now no action yet. Hoping for your fastest results. We’re paying right and we do hope we also get the best service from you.
Ano ba ang nangyayari sa inyo PLDT? d2 s meycauayan nawawalan ng signal kahapon pa. Wala pa rin kyo magawa? Nagbabayad ang mga tao sa inyo monthly tpos ganito ang nagyayari… what kind of network do u have kung sa action wala kayo magawa? We are expecting na maayos ang services nyo pero wala rin pala… what kind of business is this kung walang action walang feedback, inaabot ng 3 araw para gawin.. Dont tell me you are working on it sa 3 days working on it pa rin? Kung patuloy na ganito ang services nyo, walang matino clients ang kukuha sa product nyo.. Let me tell you this, in 1 day marami ang magagawa kung gugustuhin hindi ung inaabot p ang 3 days para maayos… Sorry to say this words but kayo ang nagpapakita na maiba ang tingin ng tao sa product nyo.
Bullshit just bullshit
hello po taga Leyte po aqo tacloban city pero nakatira po aqo ngaun sa San Miguel Leyte ask qlang po qng mgkanu po ba ang babayran qng magpapakabit po aqo ng pldthomefibr plan at magkanu po ang montly fee at meron po ba ito sa San Miguel, aasahan qo po ang agaran nyong pgsagot sa making katanungan .salamat po
Gud pm. Gusto ko lng sna iconcern about s telephone nmin. Ilan beses n kme tumawag s inyo lagi nio lng cnsbe my pupunta n ng technician. E prang nkikipaggaguhan lng kau smen e… Almost 1month n wla prin pumupunta s bahay nmin. Ok nmn kme mgbayad ng bill ayusin nio din serbisyo nyo.
Tel no. 9316773
Account name. Ricardo Guevarra
I am a PLDT ULTera subscriber wala pang isang buwan since they installed the internet and yet nawawala na ang cgnal for many times I reset and reset every time mawawala ang net namin. Ganun ba talaga ang package I was told by the installer na maganda daw services no interruption then wht this thing happend? I called thier *1888 tru my smartmobile phone but it display minute of call but no one is on the other line and no indication na nakaconnect ako kc walang ring nmn but may minute of call and after 3mins ng automatic drop call na. I’ve tried many times to call on that customer service that the company provided but not working.I’ m from MALAGASANG2B IMUS CAVITE PLS DO ACTION THE SAID INTERUPTION.
-MS.JANE PULGO
Our dial tone and internet comnection is down since yesterday. Can you pls send a service team to check our connection.
Our address is 364 E.B. Aumentado St., Cogon District, Tagbilaran City, Bohol ( in front of Provincial Engineering Office Main Gate ). The account is registered under Mrs. Irene Dangoy. A swift response would be very much appreciated. Thanks.
To the PLDT incharge,
I’ve been calling and do the email for the trouble and issues encountered from your services and until now, NO ONE COME from your team to fix the issue.
this whole month including since the connection installed, we always encountered issue such as NO DIAL TONE, NO OUTGOING, NO INCOMING, THE WORST NO INTERNET CONNECTION. iT HAS BEEN reported last week but until now no action yet. Hoping for your fastest results. We’re paying FOR NOTHING. We’re HOPING THAT WE get the best service FROM YOU.
Paki palitan naman ang modem namin dito sa marikina cockpit since September 1 hindi pa namin nagagamit yung Internet namin dahil nag karoon ng problem sabi ng technical support nyo pero ngayong ayos na paki palitan na lang yung fiber modem namin ng DSL modem dahil DSL daw ang naka PLAN sana maayos nyo immediately na mapalitan Continues ang pag babayad sa DSL pero hindi nagagamit sana mapapuntahan nyo agad kame ng technician nyo na magpapalit ng modem namin
Details :
Acct # 0009238026
LL # 026451291
Marikina Cockpit
110 shoe ave. brgy. Sn. Roque Marikina City
PLDT – Ref # 17871332
Report Number : 18006681
Paki palitan naman ang modem namin dito sa marikina cockpit since September 1 hindi pa namin nagagamit yung Internet namin dahil nag karoon ng problem sabi ng technical support nyo pero ngayong ayos na paki palitan na lang yung fiber modem namin ng DSL modem dahil DSL daw ang naka PLAN sana maayos nyo immediately na mapalitan Continues ang pag babayad sa DSL pero hindi nagagamit sana mapapuntahan nyo agad kame ng technician nyo na magpapalit ng modem namin
Details :
Acct # 0009238026
LL # 026451291
Marikina Cockpit
110 shoe ave. brgy. Sn. Roque Marikina City
PLDT – Ref # 17871332
Report Number : 18006681
pakii
Hi PLDT,
Meron na po bang PLDT Fibr sa Sta. Ana Manila . Please advise.
Sir / Mam,
May problem ba sa connection ng internet sa area namin? Project 7 Po
.. Kanina pa pong umaga wala kami kahit landline kaya kahit sa hotline nyo d ako maka connect
Feedback po please!!!
please check connection sa severina km 18 paranaque. no connection both landline and internet!
I’d like to follow up on my DSL application. It’s almost 4 months and no calls or update coming from you. We already paid the initial payment.
Thanks
No Good day!!!
This has been three days since I reported our busted landline with REF NO: 18429863 and until now no one comes to check or repair. I ve called thrice 173 and the computer aided phone will prompt only field technician is scheduled for dispatched… so when are they coming?
Ang bilis nyo magkabit or mag install but pag repair na pahirapan. Please we need immediate action and response by your end
Homebro ultera please follow up my wifi connection,,i called you thrice but no one technician wil come to fix it…I pay on time but your service is inconvenience..
I need wifi now…please make priority on this matter..thank you..god bless
napaka walang kwenta ng serivice nyo 2weeks na wlang net at dial tone yung phone namin sabi nyo nung tumawag kami mag uupdate kau at aayusin nyo kaagad piro hanggANG Ngaun namuti nalang mata namin sa kaka intay wala pa ring report at wala man lang pumunta para ayusin nakaka bullshit dapat rate 0%
bwesit!!!
Gusto ko mag pa down grade kasi ngayon ang 2MBPs un gamit ko gusto ko sana ay 1MBPS nalang for some reasons., kaso talaga ba kelangan ko pa mag bayad ng another one thousand pesos? e mapa down grade na nga mabayad pa???
Please PLDT home DSL, paki check Naman Po ang services ninyo Dito sa surigao city, 2,300 ang monthly pero ang hina ng signal, pag mag fb walang picture na makikita sa mga post, tapos Meron na namang fibr, naku Hindi na Ako mag apply, 2 years na Ako this july, tapos na ang contract, transfer na Ako sa iban company, totoo Pala ang mga sabi2 ng kasamahan ko, hay naku PLDT, thank you na lang
Ung pldt nmin every month nasisira kpg tinatanong nmn kung ano problem wlang maisagot. Npkabagal ng serbisyo nyo inaabot ng 1week bgo ayusin yun eh kung masipag ka mgfollow up kpg hndi manigas ka dhil d cla aaksyon sa problem mo. 3days k lng mdelay ng bayad putol agad cla pro pgdting sa repair npktgal.
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i have a certain complain about the Signals interrupting my uploads of important files.
we my family is paying monthly for your internet services and this what we’ll get!? i thought your much faster than the other brands, but interrupting my huge file uploads that contains important data. a few more Bytes of the Zip file that took six hours to upload to begin with and suddenly it was interrupted… and it’s been a week that this issue from our IP having loss of internet access. remember we are paying the Good amount of money as Good Customers just to get internet in our daily live, but giving us issues with suddenly loss of signal and Network interruption… oh don’t tell me not every human being is perfect but remember paying your brand isn’t cheap. unless you fix this issue and fasten up the signal. don’t disappoint us it’s the year 2017 now and i’m still having problems with network issues.
Let me tell you this, in 1 day marami ang magagawa kung gugustuhin hindi ung inaabot p ang 6days hindi pa maayos… Sorry to say this words but kayo ang nagpapakita na maiba ang tingin ng tao sa product nyo.!!!!
ang bagal ng serbisto nyo!!
Why are you closing service tickets without consulting your customer whether fix is working or not? Service#20336715 should not be closed! Both landline and dsl/wifi is not yet working! Worst service I have encountered thus far! And to think am paying Php1,606.25 per month! A big amount of hard earned money for a substandard service from PLDT!
this is Mr.narciso Peralta Jr my post ultera was not working due to no power if I plug.ill already done the remedy pero Wala talaga siya power.panay twag ko sa *1888 pero Wala Naman nasagot .1week Na ho di naming nagagamit Wala Naman matawagan to Na hotline .etong detail srn.09986612128 100768974209.paki aksyon naman
DEAR PLDT
Why your technicians are so slow when it comes to internet repair and technical assistance… we have reported at pldt customer care and They have issued us a repair ticket#21249510 msc11411201208178…….. but still at this moment no one came since las thursday pa may 19, 2017 …. we are from sariaya quezon our land line number 042717 0693 under account name ronald lada… this has been an issue for the past 4 years that every time we have internet connection technical concern it would take 3 days to response… we are under an enterprise account that you should at least prioritize…. Pldt ano na po 3 days na wala pa rin napunta sa amin para mag ayus… masyado na kayong perwisyo… lilipat na kami ng ibang internet provider lagi na lang bagal nyo mag assist lalo na ang lucena quezon branch nyo…. last thursday pa etong concern namin…
Sir,Madam
bakit po sobrang bagal ng internet connection kahit isang PC lang ang gamit namin at dalawa mobile phone, ang pangako nyo na highspeed hinde naman natutupad almost 4 years na kami subscriber pero ganon parin ang bagal nya. sana ma actionan po ninyo ito,
Montalban Rizal po
Sobrang tagal na ng appilication ko, nakaka tatlong 10 days na ko kahihintay, after 10 days lng laging cnasabi, ganyan ba tlga katagal mag pakabit! 😡
Bullshit wala akong gngawang action … call and call nakakasawa kayo akla nyo nman eh napupulot ang pera nmin … gwin nyo nman ng tama at wag kayong magloloko dhil instrikto na nga kayo sa billing lolokohin nyo pa kami… tapos bigla bigla nyo nlng sasavhin sa amin na 2015 ndi kami nagbayad kuya mga ate anung year na 2017.. nagdaan na ang 2016 ngayon nyo lang sasavhin wala na kaming maipapakita na payment nmin atska buwan buwan kami nagbabayad mali ng teller nyo or ang cashier or what bsta lahat na kayo.. wag na kayong mageendorce ng mga gnyan kasi masisira lng yang company nyo… sino ang may kasalanan kami ba o yang mga empleyado nyo???😠😠😠😠😠
Good morning, maam/sir,
May I ask, bakit po hindi namin magamit ang internet namin? Like, magagamit lang po namin siya for a couple of minutes, then suddenly, bigla na lang mawawalan ng signal bigla. Almost a week na pong ganito ang nangyayari sa wifi namin, even sa madaling araw, ganito pa rin. Isang tao na lang ang gumagamit, mabagal pa rin, tapos bigla pang mawawala ‘yung signal. Please paki tignan po kung anong problema, paki aksyonan po dahil nagbabayad naman kami every month tapos wala naman kaming nagagamit. Thank you and God bless.
Good day!
This is just a follow up on my application foe fibr via phone call. Pls update me on this matter….thanks.
pls ipa drug test po yong technician nyo sa talisay, mr. cabinas… nag sangla po ng tablet na pldt
PLDT representative called me yesterday 8-11-2017 at 5pm just to tell me I’m one chosen to avail on your promo about wive8 hd+ at hindi ako aware sa ganun sabi lng ipapadala sa bahay at ang yung nabigla lng ako sa ganun na sa bilis ng pangyayari hindi ko nasabing ayoko mag avail tinatanung ako about ID at sabihing included sa bill pala. Sana kung magbibinta kayo ng gadgets huwag ng sana idaan sa promo kasi babayaran din at ang mahal pa kung I total ung 420 in 30 months, at narealized ko may Mali kaya tumawag ako kinabukasan 8-12-2017 at 8pm at nakausap ko ung customer service at nagrequest ako ipacancel sa dahilan magiging problema ito kung sakali magmigrate ako papuntang ibang bansa sinabi sakin the processing of requesting cancellation 24-48hours I update ko nlng daw bat ganun around 11am may nagtext from PLDT HOME nakadispatched na daw wait nlng 4-5 days to deliver since Mindanao ako. Ang bilis ah gusto niyo talga ako magbayad sa ganyang binibinta ninyo. Since recorded ung pagkausap ko sa customer service representative ang sabi niya lng kung sakali madeliver at ayaw ko tanggapin masasabi nadin yun na cancelled order. Sana may isang salita kayo pag ganun. Worried lng ako sa txt msg na send niyo sa akin.
bullshit tong roku box na to….walang kwenta 2 weeks na simula ng ma activate tang ina wala nmang lumalabas sa tv…wala k nmang makausap n matino sa opis nila bwiset…
I have encounter same problem here, using PLDT home ultera. I understand na limited lng net plan na kinuha ko, pero unbelievable nman kung kahit fb lng d kaya,tulad ngayon kakabayad lng pero walang kwenta 3days(actually everymonth lagi nag disconnected). Actionan nyo po ito Hindi yung sa paniningil lng mabilis,Hindi po kmi namumulot ng pera.
Herminia QC
gud eve PLDT HOME FIBER bakit nawala na wifi nmin nag mula nong bumalik kahapon kc sabi nacira ang linya.. TIBUNGCO DAVAO CITY
GUD AM, I JUST WANT TO REPORT THAT THERE IS A PLDT LINE CABLE LYING ON THE STREET ALONG # 40 GENERAL WOOD ST. SAN FRANCISCO DEL MONTE Q.C. WE NEED YOUR IMMEDIATE ACTION ON THIS MATTER BEFORE SOMETHING MIGHT HAPPEN THAT MAY CAUSE FIRE BECAUSE OF SOME WIRE TAPPING ON IT
Good PM! Just wanna thanks PLDTStaff kasi ang bilis nila magresponse and bigyan ng action yung nasirang connection dito sa lugar namin sa Pasig City. Dabest tlaga. Hindi tulad ng iba aabutin ng 6months bago ayusin. 🙂
Sobrang bilis ng net namin dto sa qc kahit sabay sabay kaming gumagamit Wla kaming problema di kami manghihinayang sa binabayad nmin monthly dahil sa ganda ng serbisyo nyo. Ipagpatuloy nyo ang ganyang serbisyo. 🙂
Kung fb lang po ang gamit nyo sobrang bilis po yan kc kami po nag download na, fb , plus utube mabilis po check nyo po ung aparato nyo bka di lang makasagap ng net … 😊
PLDT Customer Service is so friendly and they are committed to their work. To serve Filipino Subscribers a fast and quality service. Kahit mainit na ang ulo ng customers, magalang pa rin sila and they handle it professionally.