New Normal Protocol for Accommodation Establishments

new protocol for accommodation establishments | /DepartmentOfTourism | @TourismPHL


New Normal Protocol for Accommodation Establishments

Guest Handling Policy

  • Health Declaration Form
  • Temperature Screening
  • Provision of reminder cards on the prevailing disease, and policies enforced by the establishment
  • Wearing of face masks
  • Floor markers
  • Sanitizing mats
  • Physical distancing, hand hygiene, and respiratory etiquette must be observed
  • No showing of guest around the room after check-in

Management of Symptomatic Guests

  • Create a holding area for symptomatic guests.
  • Immediately refer guests with flu-like symptoms to the nearest hospital.
  • Assure guests of assistance in case they begin to manifest symptoms such as fever and/or cough.
  • Staff and personnel shall avoid employing any discriminatory action against any sick person with high fever and
  • cough for fear of contracting or spreading the disease.
  • Screen existing guests, well or sick, for fever and/or cough, and travel history using the health checklist provided by the DOH.

Reportorial Requirement

  • Record and analyze guest lists for persons coming from countries that have reported confirmed cases of the current disease.
  • Ensure confidentiality in reporting of individuals with flu-like symptoms and/or fever and travel history to affected areas.
  • Report to the DOT Regional Office with jurisdiction over the area every two weeks.

Suppliers of Goods and Services

  • All items coming in the establishment must be sanitized.
  • All delivery vehicles, including those used by event suppliers, must undergo a thorough disinfection procedure.
  • Drivers or delivery personnel must adhere to proper sanitation procedures.
  • All deliveries must be checked before entering the establishment.
  • New and enhanced procedures on cleaning and sanitizing grocery items must be applied.

Business Practices and Management

  • Development of an Integrated Emergency Preparedness Action Plan (IEPAP).
  • Conduct of regular updates and meetings to discuss the progress of IEPAP.
  • Sufficient human and economic capital to implement the action plan.
  • Investment in health plans for all managers, employers, and staff.
  • Employment of trained health or medical staff, complete with emergency kit and equipment.
  • Promote work-life balance through proper scheduling of activities and rotation of the workforce.
  • Provide medical consultation benefits, mental, and psychological support.
  • Review attendance records and reports of staff’s illness/es at the start of each day.

Hotel Transport Service

  • A waterproof transparent barrier between the driver and the passengers must be installed.
  • The driver is required to use proper PPE.
  • Vehicles must be sanitized and disinfected after every use.
  • Basic first-aid and sanitation kits must be available.
  • Vehicles must have separate trash bags for all used gloves, face masks, PPE, wet wipes, and other sanitation items.
  • Car/Sedan – No passenger seated beside the driver. Two passengers in the back row with one seat apart. No more than 3 passengers, including the driver.
  • Vans – Only 2 passengers per row are allowed.
  • Business and coasters – Passengers are not allowed to stand while the vehicle is moving.
  • Standard passenger capacity of each type of vehicle will be reduced by 50% or 1 seat apart.